CUSTOMER SERVICE

We'd love to hear from you!

CONTACT US BY PHONE
1-877-884-9222 (Toll Free)
Hours: 9 am - 6 pm EST Monday-Friday
Closed major holidays

CONTACT US BY EMAIL

• For general customer service related questions or concerns
please email customerservice@beautyforreal.com
• For wholesale inquiries email info@beautyforreal.com
• For donation and press inquiries email info@beautyforreal.com


ADDRESS
Beauty For Real
5189 Alton Road
Miami Beach, Fl 33140
Attn: Customer Service Department


PLACING AN ORDER

To place a phone order please call
1-877-884-9222 (Toll Free) Hours: 9 am - 6 pm EST Monday-Friday

To place an order via fax
1-305-993-3768  24 hours a day, 7 days a week. Credit card orders only.
       
For questions regarding a current or previous order email customerservice@beautyforreal.com


RETURN POLICY


We are committed to providing quality products to our customers.  While we hope that you are always satisfied with your Beauty For Real purchase, we realize there are times that you may need to return a product.  If you will need to return your product, please review the information below.
• Returns must be made within 30 days of your receipt date for a refund.
• Merchandise must be in its original, unopened, and unused condition.
• We regret that we do not refund original shipping costs with the return.
• Please note on the front side of your receipt or packing slip the reason for your return.
• Please mail your beautyforreal.com return to:
            Beauty For Real
            Attn: Returns/Exchanges Dept
            5189 Alton Road
            Miami Beach, Fl 33140

• You will be responsible for the return shipping & handling charges, which will not be refunded, unless you received damaged merchandise (see Damaged Products Policy).
• Please make sure to record your tracking number because we cannot issue a refund until our office confirms receipt of the returned merchandise.  We are not responsible for lost packages.
• All returns will be credited to the original credit card used at the time of purchase.
• Returns will be processed within 1-2 weeks of our office receiving your item.
• Please allow at least 2 billing cycles for the credit adjustment to appear on your credit card statement.
• Please do not mail any packages C.O.D., as they will not be accepted.

Only items purchased on www.beautyforreal.com may be accepted for a return.  Items purchased from beautyforreal.com cannot be returned or exchanged at retailers that sell Beauty For Real products.

Please contact customer service with any questions by email at customerservice@beautyforreal.com or by phone at 1-877-884-9222 (M-F 9AM-6PM EST)

Please Note:  Empty containers cannot be accepted for refund.

 

EXCHANGE POLICY


We are happy to exchange any merchandise that is defective, damaged or unused.  If you will need to exchange your product, please review the information below.
• We accept exchanges on items purchased on beautyforreal.com only up to 30 days after the original purchase.
• Please enclose the product you wish to exchange and your receipt.  On the receipt, write instructions on what item(s) to exchange.
• If there is a difference in cost with the exchange, one of our customer service representatives may reach out to you for further information.
• You will be responsible for the return shipping & handling charges, which will not be refunded.
• Ship your exchange to us via a pre-paid package:
            Beauty For Real
            Attn: Returns/Exchanges Dept
            5189 Alton Road
            Miami Beach, Fl 33140

Please contact customer service with any questions by email at customerservice@beautyforreal.com or by phone at 1-877-884-9222 (M-F 9AM-6PM EST)

Please Note:  Empty containers cannot be accepted for an exchange.
 

 

DAMAGED PRODUCTS POLICY

If you receive an item that is broken or damaged, you may contact customer service within 30 days for a replacement.  Items will not be replaced after 30 days.  Unfortunately, it is in the nature of our product technology to come across an LED light in the applicator lid that might be burnt out or is not working properly, if you happen to receive one we will replace it,  please contact customer service at customerservice@beautyforreal.com or by phone at 1-877-884-9222 (M-F 9AM-6PM EST) and we will respond with the appropriate return and/or exchange instructions.

 

SHIPPING POLICY

Your shipping address must be in the United States, a United States Territory or Canada.  Our websites offer free standard shipping on all merchandise orders over $40.00 within the United States and its Territories.  Beauty For Real reserves the right to change this shipping promotion at any time. For shipments totaling less than $40.00, please see our shipping costs below:

ORDER SUBTOTAL        STANDARD        2ND DAY        OVERNIGHT
$0 - $40.00                      $5.95                  $25.00            $45.00
$40.00 OR MORE           FREE                  $25.00            $45.00
OVER $100.00                FREE                  $40.00            $60.00
*For Canadian orders please add $10 to the fees above.

Most orders are delivered within 4-6 business days using USPS Priority Mail Service.  Beautyforreal.com orders are shipped and delivered on business days (Monday through Friday, excluding federal and major holidays).  Most orders are processed within 24 hours of receipt (processing time does not include weekend days).  Orders placed on Saturday and Sunday will be processed the following Monday. 

All purchases are subject to bank authorization prior to processing.  Only authorized purchases will be processed and shipped.  Overnight Service and 2nd Day Service is not available for shipments to APO/FPO, PO Box destinations, U.S. Territories and some locations in Alaska and Hawaii.

STANDARD SHIPPING

• Most orders shipped via Standard USPS Priority Mail Shipping are processed and shipped in 1-2 business days, depending on product availability.

• Most Standard orders are delivered within 4-6 business days from the order's ship date (please add 4-6 extra days for deliveries to Canada).  Please note: most orders destined for P.O. Boxes are delivered within 5-12 business days of the order's ship date.

SECOND DAY SERVICE

• Second Day orders placed by 3:00 PM ET will be processed and shipped the same day, depending on product availability.

• Second Day orders placed after 3:00 PM ET will be processed and shipped the next business day.

• Most orders shipped via 2nd Day Service are delivered within 2-3 business days from the order's ship date.

• We're sorry, orders destined for P.O. Boxes, U.S. Territories, APO/FPO locations and Canada are not eligible for Second Day Service.

• Second Day orders may require a signature upon delivery.

OVERNIGHT SERVICE


• Overnight orders placed by 3:00 PM ET will be processed and shipped the same day, depending on product availability.

• Orders placed after 3:00 PM ET will be processed and shipped the next business day.

• Orders shipped via Overnight Service are delivered within 1 business day from the order's ship date.

• We're sorry, orders destined for P.O. Boxes, U.S. Territories, APO/FPO locations and Canada are not eligible for Overnight Shipping.

• Overnight orders may require a signature upon delivery.

SHIPPING TO THIRD PARTY

We accept orders with a billing address different from the shipping address, as long as the billing address matches the address on your credit card statement and both addresses are located in the United States.  Note, however, that Beauty For Real reserves the right to choose not to process and ship any order at our discretion.

SHIPPING TO MULTIPLE ADDRESSES

At this time we do not offer shipping to more than one location per order.

INTERNATIONAL ORDERS

At this time we are unable to ship to any international locations outside of the United States or Canada.

 

BEAUTY FOR REAL CORPORATE


TELEPHONE
1-877-884-9222 (Toll Free)
Hours: 9 am - 6 pm EST Monday-Friday
Closed major holidays

FAX
1-305-993-3768

ADDRESS
Beauty For Real
5189 Alton Road
Miami Beach, Fl 33140

Beauty For Real, LLC. was founded in 2009 by Leslie Munsell.